Privacy Policy

Last Updated: 2025-03-05

In ai lab ("In ai lab", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at www.inailab.com (the "Site") or otherwise interact with us in connection with our data science and machine learning services.

By using our Site or our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Contact and Account Information, such as your name, email address, company name, job title, and login details when you create an account, request a demo, or contact us.
• Project and Dataset Information, such as descriptions of your use cases, problem statements, labels, and metadata related to data sets or models you work with through our services.
• Training and Evaluation Data, which may include data that you upload or connect for model training, validation, and testing, subject to your instructions and applicable agreements. You are responsible for ensuring that any personal data included in such data sets is lawfully collected and shared.
• Usage and Telemetry Data, such as IP address, device and browser information, pages viewed, API calls, operations performed (for example, training runs, evaluations, or deployments), timestamps, and diagnostic logs.
• Support and Interaction Data, including communications with us via email, ticketing systems, or other channels, and any information you provide when seeking support or feedback.

We may also augment the information we collect with data from public sources and third‑party providers (such as business information or analytics tools) where permitted by law.

2. How We Use Your Information

We may use your information to:

• Provide, operate, and maintain our data science and machine learning platforms, tools, and related services;
• Configure and manage your account, including authentication, authorization, and workspaces or projects;
• Train, test, and deploy models in accordance with your instructions, including running experiments and evaluations;
• Monitor usage, performance, and reliability of our infrastructure, and troubleshoot technical issues;
• Improve and develop our models, algorithms, and features, including via aggregated or de‑identified data where appropriate;
• Communicate with you about your account, usage, updates, security advisories, and new product features or events;
• Conduct research and analytics to better understand how our tools are used and to inform roadmap decisions;
• Comply with legal and regulatory obligations, including data protection laws and security requirements;
• Enforce our Terms of Use and protect our rights and those of our users and third parties.

3. Data and Models Processed on Behalf of Customers

In ai lab often acts as a processor or service provider with respect to the data and models processed through our services:

• We process your data and models based on your instructions and the terms of our agreements with you;
• We do not sell your training data or model artifacts;
• We maintain safeguards to protect your data and models from unauthorized access or misuse;
• We may, where permitted, use aggregated or de‑identified information derived from usage of our services (for example, performance metrics or general model characteristics) to improve our infrastructure, reliability, and tooling.

If you are an individual whose personal data is included in a model training data set provided by our customer, you should direct any privacy or data‑subject rights requests to that customer, as they typically act as the controller of your data.

4. Cookies and Tracking Technologies

We use cookies and similar technologies on our Site to:

• Enable secure authentication and session management;
• Remember your preferences and settings;
• Analyze how visitors use the Site;
• Support product analytics and diagnostics for our tools.

You can manage cookies via your browser settings. Disabling certain cookies may impact your ability to sign in or use parts of the Site or services.

5. Information Sharing

We do not sell or rent your personal information. We may share information as follows:

• Affiliates and Group Entities that help deliver or support our data science and machine learning services;
• Service Providers and Sub‑Processors, such as cloud infrastructure providers, database and storage providers, analytics and logging services, and customer support platforms, who process information on our behalf under appropriate contractual safeguards;
• Partners and Integrations you choose to connect (for example, data storage, labeling tools, or deployment platforms), based on your instructions and agreements with those partners;
• Legal and Regulatory Authorities, where necessary to comply with applicable law, regulation, or legal process, or to respond to lawful requests;
• Business Transfers, in connection with a merger, acquisition, reorganization, or sale of all or part of our business.

6. Data Retention

We retain personal information and service‑related data for as long as necessary to:

• Provide and improve our services and maintain customer accounts;
• Comply with legal, regulatory, and security obligations;
• Resolve disputes and enforce our agreements.

We may allow you to control retention of your project data and model artifacts within certain limits (for example, by deleting projects, models, or data sets). Where feasible, we prefer to use aggregated or de‑identified data for analytics and improvement purposes.

7. Data Security

We implement administrative, technical, and physical measures designed to protect information against unauthorized access, loss, misuse, or alteration, including:

• Access controls and identity management;
• Encryption at rest and in transit where appropriate;
• Segregation of environments and least‑privilege principles;
• Monitoring, logging, and incident response.

No security measures are perfect, and we cannot guarantee absolute security. You are responsible for securing any credentials, keys, or access tokens associated with your use of our services.

8. Your Rights

Depending on your location and applicable law, you may have rights with respect to your personal information, such as to:

• Request access to and a copy of the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion or restriction of processing in certain circumstances;
• Object to certain processing activities, including direct marketing;
• Receive your personal information in a portable format.

To exercise these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity and may be unable to fully comply with some requests where we must retain data for legal or legitimate business reasons.

9. International Data Transfers

In ai lab may process information globally using cloud infrastructure and service providers located in different countries. As a result, your information may be transferred to and processed in jurisdictions that may not provide the same level of data protection as your home country.

Where required by law, we implement appropriate safeguards for cross‑border transfers, such as standard contractual clauses or other mechanisms recognized under applicable data protection laws.

10. Links to Other Websites

Our Site may contain links to third‑party websites or services. We are not responsible for the content, security, or privacy practices of those third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, or legal requirements. Any updates will be posted on this page with a new "Last Updated" date. We encourage you to review this Policy from time to time.

12. Additional Disclosures for Data Science & Machine Learning Services

Because In ai lab focuses on data science and machine learning, the following additional disclosures apply:

• Model Quality and Bias: We may provide tools to help evaluate model performance and fairness, but you remain responsible for validating that your models meet your accuracy, fairness, and regulatory requirements.
• Sensitive Data: You should avoid using our services to process highly sensitive categories of personal data unless explicitly permitted under your agreement with us and configured with appropriate safeguards.
• Training Data Responsibilities: You are responsible for ensuring that training data sets comply with applicable laws (including data protection, IP, and sector‑specific rules) and that you have the right to use them for training, testing, and deploying models.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at: